Traditional service providers have operating modes and approaches to sales and service that is often not the best for you:
- Access services come from a single service provider, which might not be available or with the right speed or cost
- Networking services like MPLS VPNs are expensive. The traditional telco operating models reflect old technologies and practices.
- Piecemeal contracting for services from different providers means you have to figure out integration, the impact of changes, and implement those.
- The way you buy services is dated – why can’t you do more directly, as and when you need it, online?